Free Delivery on our luxury candles and essential oil candles on orders over £60.00

KSE CANDLE COMPANY
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KSE CANDLE COMPANY

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Terms and Conditions

 

KSE Candle Company Terms and Conditions

Welcome to KSE Candle Company! These terms and conditions outline the rules and regulations for the use of our website.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use KSE Candle Company if you do not agree to all of the terms and conditions stated on this page.

Terminology

  • “Client”, “You”, and “Your” refers to you, the person using this website and agreeing to the Company's terms and conditions.
  • “The Company”, “Ourselves”, “We”, “Our”, and “Us” refers to our Company, KSE Candle Company.

Cookies

We employ the use of cookies. By accessing KSE Candle Company, you agreed to use cookies in agreement with our Privacy Policy.

License

Unless otherwise stated, KSE Candle Company and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may access this from KSE Candle Company for your personal use, subject to restrictions set in these terms and conditions.

You must not:

  • Republish material from KSE Candle Company
  • Sell, rent, or sub-license material from KSE Candle Company
  • Reproduce, duplicate or copy material from KSE Candle Company
  • Redistribute content from KSE Candle Company

User Comments

  • Certain parts of this website offer users the opportunity to post and exchange opinions and information in certain areas of the website. KSE Candle Company does not filter, edit, publish or review comments prior to their presence on the website. Comments do not reflect the views and opinions of KSE Candle Company, its agents, or affiliates.
  • KSE Candle Company reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read our Privacy Policy.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • Limit or exclude our or your liability for death or personal injury;
  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • Limit any of our or your liabilities in any way that is not permitted under applicable law;
  • Or exclude any of our or your liabilities that may not be excluded under applicable law.

Return and Refund Policy for our luxury candles

 

At KSE Candle Company, we take pride in the quality of our candles and aim to provide the best customer experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

  • Eligibility: You have 14 calendar days to return an item from the date you received it.
  • Conditions: To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be in the original packaging.

Process

  1. Initiate a Return: Contact our customer service team at ksecandlecompany@gmail.com within 14 days of receiving your item to request a return.
  2. Return Instructions: Our team will provide you with detailed instructions on how to return your item.
  3. Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

  • Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • Approval: If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days.
  • Exchanges: If the item is defective or damaged, you may choose to exchange it for the same item instead of a refund. Please contact us for assistance.

Non-Returnable Items

Certain items are exempt from being returned, including:

  • Gift cards
  • Sale items (only regular-priced items may be refunded)

Contact Us

If you have any questions about our returns policy or need assistance, please contact our customer service team at ksecandlecompany@gmail.com or call 07803589075.


Copyright © 2025 KSE Candle Company - All Rights Reserved.

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